Privacy Policy
A legal disclaimer
At Trivex Solutions, we take your privacy seriously. As a proudly Australian, family-run business operating in the electrical and data sectors, we are committed to managing personal information in a responsible and transparent way. This policy outlines how we collect, use, store, and protect your information in line with our obligations under the Privacy Act 1988 (Cth) and industry standards relevant to building and trade services.
Personal Information - Collection, Usage, Disclosure
We may collect personal information when you contact us through our website, over the phone, by email, or in person. This can include your name, contact details, property or job site address, business information (if applicable), and any other details relevant to the services we provide.
We use the information you provide to respond to your enquiries, prepare quotes, manage and carry out electrical or data installation and repair works, send invoices, and maintain clear communication throughout your project. We do not collect more information than we need, and we will never sell or share your details with third parties for marketing purposes.
All personal information is stored securely and only accessible by authorised members of the Trivex team. We take appropriate steps to protect your data from misuse, interference, loss, or unauthorised access — whether it’s stored digitally or physically.
We may disclose your information if required by law, or to third parties directly involved in delivering services to you (e.g., suppliers, subcontractors, or licenced professionals), but only where necessary and with your best interest in mind.
You can request access to the personal information we hold about you at any time. If any of it is incorrect or outdated, we’ll happily correct it. Just get in touch with our team.